Shipping-Returns

Free standard U.S. shipping is available on orders of $80 or more. Orders below $80 are charged the rate shown at checkout. The estimate shown on each product page governs.

Typical estimates are: in-stock 2–5 business days; low-stock 4–8; partner-fulfilled 6–12; standard custom 8–12; express custom 6–10; and backorder 15–25 business days. Orders may arrive in separate packages. Expedited shipping affects carrier transit only and does not shorten custom-production or preorder time. We ship with UPS, USPS and other trusted carriers. The carrier named at checkout is the one we normally use; when another carrier (for example FedEx or UniUni) delivers in a similar time, we may ship with it instead. Estimates are not guarantees.

99Jersey
1809 W Frankford Rd. #100
Carrollton, TX 75007
USA

The delivery estimate shown on the product page governs. Typical estimates range from 2–5 business days for in-stock items to 15–25 business days for backorders. Custom, partner-fulfilled, and low-stock items have their own estimates. Expedited shipping changes carrier transit time only, and orders may arrive in separate packages.

You can track your order anytime through our tracking page here: Track My Order.

Simply enter your order details, and you’ll see the most up-to-date tracking information for your shipment.

If you have trouble finding your tracking info, please contact us and our support team will be happy to assist.

You should receive your order confirmation within 1 hour of placing your order. If you don’t see it, please:

• Check your spam/junk folder.  Sometimes emails land there by mistake.

• Reach out to us immediately if it hasn’t arrived. In rare cases, the wrong email address may have been entered at checkout, and we’ll help fix it right away.

For orders above $400 USD, a signature is required upon delivery. This applies even if you select expedited shipping.

If delivery fails because no one was available to sign, the responsibility falls on the customer, and the order will not qualify for a refund due to failed delivery attempts.

Eligible items may be returned or exchanged within 90 days of delivery. Custom or personalized items and mystery boxes are final sale and cannot be returned or refunded. If an item arrives incorrect or damaged, contact support so we can review it.

Start an eligible return or exchange through our Return Request portal. You do not need an account to submit the request.

After a return reaches our distribution center, allow 5–10 business days for inspection and processing. Once an approved refund is issued to the original payment method, allow another 3–5 business days for your bank or card provider to post it. Refunds may be subject to a 20% restocking fee; exchanges and store credit have no restocking fee.

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

International destinations, shipping rates, and delivery estimates are shown at checkout. Duties, taxes, and import fees are the recipient’s responsibility.

U.S. orders do not incur import duties. For international orders, the recipient is responsible for any duties, taxes, or import fees charged by the destination country.

Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after fulfillment or custom production begins.

We’re sorry, but once an order has shipped, we are not able to reroute or change the shipping address.

If you notice an error in your shipping address, please contact us as quickly as possible after placing your order. We’ll do our best to update it before the package leaves our warehouse.

If an item becomes unavailable after purchase, we will contact you and either offer an available alternative or refund the unavailable item to the original payment method.

A preorder reserves an item before it is ready to ship. The product-page estimate governs and may change. Preorders are charged at checkout unless checkout clearly states otherwise.