FAQs

Free standard U.S. shipping is available on orders of $80 or more. Orders below $80 are charged the rate shown at checkout. The estimate shown on each product page governs.

Typical estimates are: in-stock 2–5 business days; low-stock 4–8; partner-fulfilled 6–12; standard custom 8–12; express custom 6–10; and backorder 15–25 business days. Orders may arrive in separate packages. Expedited shipping affects carrier transit only and does not shorten custom-production or preorder time. Estimates are not guarantees.

Available payment methods are shown at checkout and may include major credit cards, digital wallets, and installment options. Payments are processed by secure third-party providers.

We stand behind every order. Eligible items have a 90-day return or exchange window. Custom or personalized items and mystery boxes are final sale. If your order arrives incorrect or damaged, contact support so we can review it.

Yes, we offer extensive customization options for many of our products. You can personalize jerseys, hoodies, and hats with your preferred name, number, or design.

Just look for the “Customize” button on the product page to get started.

We occasionally run special promotions and offer discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and deals.

Start an eligible request through our Return Request portal. You do not need an account. Choose the eligible item and requested resolution, then submit the form. Custom or personalized items and mystery boxes are final sale.

Eligible items may be returned or exchanged within 90 days of delivery and must be in original condition with tags attached. Custom or personalized items and mystery boxes are final sale. Customers pay return shipping unless the issue was a 99Jersey error. Refunds to the original payment method may be subject to a 20% restocking fee; exchanges and store credit have no restocking fee.

After a return reaches our distribution center, allow 5–10 business days for inspection and processing. Once an approved refund is issued to the original payment method, allow another 3–5 business days for your bank or card provider to post it. Refunds may be subject to a 20% restocking fee; exchanges and store credit have no restocking fee.

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

International destinations, shipping rates, and delivery estimates are shown at checkout. Duties, taxes, and import fees are the recipient’s responsibility.

U.S. orders do not incur import duties. For international orders, the recipient is responsible for any duties, taxes, or import fees charged by the destination country.

Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after fulfillment or custom production begins.

We’re sorry, but once an order has shipped, we cannot reroute or change the delivery address.

If you notice an error in your shipping details, please contact us immediately after placing your order. We’ll do our best to update the address before the package leaves our warehouse.

A preorder reserves an item before it is ready to ship. The product-page estimate governs and may change. Preorders are charged at checkout unless checkout clearly states otherwise.

If an item becomes unavailable after purchase, we will contact you and either offer an available alternative or refund the unavailable item to the original payment method.

Custom or personalized items and mystery boxes are final sale and cannot be returned or refunded. If a final-sale item arrives incorrect, damaged, or missing, contact support so we can review the order.

Yes! Once your order ships, you’ll receive a tracking number by email. You can use this to monitor the status and estimated delivery date of your package.

To track your order anytime, visit our tracking page here: Track My Order.

If you have any trouble finding your tracking details, please contact us and we’ll be happy to help.

Use our Contact page, live chat, or WhatsApp to reach the customer support team.