FAQs

Shipping Times & Costs
Domestic Orders: Free shipping on orders $80+ (2–5 business days). Orders under $80 ship for $6.90. Expedited options such as 4-Day, 2nd Day, or Overnight are available at checkout. Please note that expedited shipping is not available to APO/PO Boxes.

International Orders: Shipping starts at $15 USD. Expedited options are available and rates will be shown at checkout.

Delivery Information
We display the exact delivery estimate on each product page, right under the Add to Cart button.

In-Stock Items: Usually delivered in 2–5 business days with free domestic shipping.

Custom / Made-to-Order: May take up to 14 business days before shipping. Expedited options speed up delivery once the order is ready, but not the production time. For example, if a custom jersey takes 13 business days to produce, Overnight shipping means delivery the next day after it’s finished.

Quick-Ship Products: Marked 4–6 business days, and eligible for next-day delivery with Overnight.

We accept: All major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay installments.

Express checkout: Pay quickly with Apple Pay, Google Pay, or PayPal wherever you see the express buttons.

Installments with Afterpay: Split your purchase into 4 interest-free payments at checkout, subject to approval and availability.

Billing on your statement: Charges will appear from 99Jersey. Our company address is 1809 W Frankford Rd. Carrollton, TX 75007 USA. If you have any questions about a charge, please contact us.

Security: All payments are encrypted and processed through secure, PCI-compliant providers.

We have extremely high confidence in our products and the quality of our jerseys & shorts which is why we offer a full money back guarantee if you receive a product that has any issues with quality. Our number 1 goal is to ensure you are 100% satisfied with your purchase.

Yes, we offer extensive customization options for many of our products. You can personalize jerseys, hoodies, and hats with your preferred name, number, or design.

Just look for the “Customize” button on the product page to get started.

We occasionally run special promotions and offer discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and deals.

To request a refund, simply log in to your account and open your order history. From there, click “Return Your Order”, select the item(s) you’d like to send back, choose a replacement or a refund as your option, and submit.

Once submitted, you’ll be able to print your RMA right away. Our team will then review and confirm your return, usually within 1–2 business days.

If you don’t see an update or run into any issues, please contact our support team and we’ll be happy to help.

We offer a 90-day return policy from the day you receive your order. Items must be in original condition with tags attached.

Expedited or priority shipping fees are non-refundable. These fees are paid directly to the courier to fast-track delivery and cannot be recovered once an order is shipped. Please note that any delivery delays caused by the courier, whether due to high volume, weather conditions, logistics issues, or any other reason, are outside of our control and do not qualify for a refund of shipping fees.

For full details and instructions, please see our Refund & Return Policy.

Refunds are processed as fast as possible following the receipt of your package at our distribution center.

Please allow 3-5 business days after the refund is issued for it to appear on your bank statement.

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

Yes! We ship worldwide including Canada, the UK, Europe, Australia, Asia, and anywhere UPS or DHL can deliver.

Please note that we cannot ship to P.O. box addresses for international orders.

Shipping rates start at $15 USD and vary by destination. Expedited options are also available and will be shown at checkout.

For U.S. orders, shipping is domestic and will not incur customs fees or duties.

For international orders, we do not charge customs or duty fees at checkout. However, your package may be subject to duty, clearance, taxes, or carrier handling fees once it enters your country. These charges are determined by local authorities and must be covered by the recipient.

We recommend checking with your local customs office if you’re unsure about possible charges before placing your order.

Our system processes orders automatically to ensure fast delivery, which means cancellations aren’t always possible once an order has been placed. If you’d like to cancel, please contact us right away and we’ll do our best to stop the order before it ships.

During peak holiday periods, it may take us longer to reach your ticket, and your order may already be on its way. If that happens, you can still return your order within 90 days of receiving it by following our return process.

Please note: Custom jersey sales are final and cannot be cancelled.

We’re sorry, but once an order has shipped, we cannot reroute or change the delivery address.

If you notice an error in your shipping details, please contact us immediately after placing your order. We’ll do our best to update the address before the package leaves our warehouse.

When a product is listed as pre-order, the product is not yet in stock but is available for purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that pre-order dates are approximate and are subject to change. We will contact you if the ship date changes.

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

We encourage you to sign up to get notified regarding your item, as inventory can change regularly.

• Custom-made items that were correctly produced according to your specifications.
• Products returned after the specified return window.
• Items not in their original condition or packaging.
• Expedited or priority shipping fees are non-refundable. These fees cover the additional costs charged by the courier to prioritize and fast-track delivery and cannot be recovered once the order has been shipped.

Yes! Once your order ships, you’ll receive a tracking number by email. You can use this to monitor the status and estimated delivery date of your package.

To track your order anytime, visit our tracking page here: Track My Order.

If you have any trouble finding your tracking details, please contact us and we’ll be happy to help.

You can reach our customer support team through several channels, including email, live chat, and our support form. We aim to respond to all inquiries within 24 hours.

For the most up-to-date contact options and to choose the channel that works best for you, please visit our Contact Us page.