SHIPPING & RETURNS

How much do you charge for shipping?

We offer free shipping on all orders more than 100USD placed on our website. For domestic orders, expedited and overnight shipping can be selected upon checkout at an additional fee. For international orders, the cost is subject based on your location and the price will be available upon checkout.  Shipping cost starts at 15USD and will vary depending on your location.

Please note that we cannot ship to APO/PO Box addresses for expedited shipping options.

 

When will my order arrive?

All mailing carriers are experiencing high volume of sales due to the COVID - 19 pandemic. These delays may lead to your packages arriving behind schedule. The safety of our mailing partners is of utmost importance and we kindly ask for your understanding during these unprecedented times. 

Domestic shipping takes 2-5 business days. Expedited and overnight shipping options are also available upon checkout.

 

How can I track my order?

Click here to track your order.

 

Where is my order confirmation email?

Typically, you will receive an email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation email to arrive as orders are passed through fraud and ID security checks after the order is placed.

 

Is there a signature upon delivery required for my order?

Someone at the shipping address must sign for orders above 300USD.

 

Where do you ship to in the United States?

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

 

Do you ship internationally?

Yes, we do! That includes Canada, The UK, anywhere in Europe, The Middle East, Asia, and anywhere UPS can get to.

Please take note that you cannot have your item delivered to a P.O. box address.

 

Do you charge customs fees or duty?

US orders are shipped from the US and won't be subject to customs charges.

International orders may be subject to customs, based on the destination country.

 

How can I cancel my order?

We are sorry to hear that you want to cancel your order. You may reach us via our live chat or email to request a cancellation. 

Should the items arrive at your doorstep and you still want to cancel your order, you may still return them within thirty (30) days. 

 

Can I change the ship-to address while my order is in transit?

We apologize but we currently do not reroute orders.

 

Out of stock items:

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

We encourage you to sign up to get notified regarding your item, as inventory can change regularly. 

 

How does pre-order work:

When a product is listed as pre-order, the product is not yet in stock but is available for purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that pre-order dates are approximate and are subject to change. We will contact you if the ship date changes.

 


RETURNS & REFUNDS

What's your return policy?

We want you to be satisfied with your purchase. We offer a hassle-free, no-questions-asked, 30-day return policy. Get your return label here.

Please make sure the merchandise you return is in its original condition, tags included, otherwise, we will be unable to accept your return.

If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to deny a return. A 20% restocking fee might apply for returns for a refund.

Special requests and custom-made sales are final and non-refundable.

 

How to Return

Start a return here. Choose the products you wish to return, the reason, and if you wish to return for a refund or exchange.

Please wait for our approval email with the shipping instruction as it usually takes 1-2 business days. If you didn't receive it, please contact our support.

 

Refunds

Refunds are processed as fast as possible following the receipt of your package at our distribution center.

Please allow 3-5 business days after the refund is issued for it to appear on your bank statement.

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