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FAQs

Shopping

  • All orders come with free domestic shipping. It takes 2-5 business days to deliver.
  • Expedited and overnight shipping options are available upon checkout at an additional fee.
  • For international orders, the cost is subject based on your location and the price will be available upon checkout. Shipping cost starts at 15USD and will vary depending on your location.
  • Please note that we cannot ship to APO/PO Box addresses for expedited shipping options.

 

We accept the following methods of payment on our website:

VISA
MASTERCARD
AMERICAN EXPRESS
PAYPAL
APPLE PAY
AFTERPAY
GOOGLE PAY

 

You will be billed from our company address 1434 Patton Place #160 Carrollton, TX 7507

We have extremely high confidence in our products and the quality of our jerseys & shorts which is why we offer a full money back guarantee if you receive a product that has any issues with quality. Our number 1 goal is to ensure you are 100% satisfied with your purchase.

Yes, we offer extensive customization options for many of our products. You can personalize jerseys, hoodies, and hats with your preferred name, number, or design.

Just look for the “Customize” button on the product page to get started.

We occasionally run special promotions and offer discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and deals.

Returns & Exchanges

Start a return hereChoose the products you wish to return, the reason, and if you wish to return for a refund or exchange.

Please wait for our approval email with the shipping instruction as it usually takes 1-2 business days. If you didn’t receive it, please contact our support.

We want you to be satisfied with your purchase. We offer a hassle-free, no-questions-asked, 30-day return policy. Start a return here.

Please make sure the merchandise you return is in its original condition, tags included, otherwise, we will be unable to accept your return.

If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to deny a return. A 20% restocking fee might apply for returns for a refund.

Special requests and custom-made sales are final and non-refundable

Refunds are processed as fast as possible following the receipt of your package at our distribution center.

Please allow 3-5 business days after the refund is issued for it to appear on your bank statement.

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

Yes, we do! That includes Canada, The UK, anywhere in Europe, The Middle East, Asia, and anywhere UPS can get to.

Please take note that you cannot have your item delivered to a P.O. box address.

US orders are shipped from the US and won’t be subject to customs charges.

International orders may be subject to customs, based on the destination country.

We are sorry to hear that you want to cancel your order. You may reach us via our live chat or email to request a cancellation.

Should the items arrive at your doorstep and you still want to cancel your order, you may still return them within thirty (30) days.

Custom jersey sales are final and non cancellable.

We apologize but we currently do not reroute orders.

When a product is listed as pre-order, the product is not yet in stock but is available for purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that pre-order dates are approximate and are subject to change. We will contact you if the ship date changes.

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

We encourage you to sign up to get notified regarding your item, as inventory can change regularly.

  • Custom-made items that were correctly produced according to your specifications.
  • Products returned after the specified return window.
  • Items not in their original condition or packaging.

Order help

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package. To track your order now, please visit https://track.99jersey.com.

You can reach our customer support team by emailing support@99jersey.com. We aim to respond to all inquiries within 24 hours. Additionally, you can initiate a live chat session with our support team by visiting our Contact Us page.

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